You've already wasted more than a month of my time and with my age and health problems, it's not something I can afford .
You know who I am, you have my email address, home address, phone number, credit card number, everything it takes to do the job, yet here we are, weeks later, with no end in sight.
And we've had this URL for close to 15 years now.
And I should point out that GoDaddy.com's CEO sends new customers an email message, asking for their input, while Network Solutions won't even give a 10 year plus customer Network Solution's CEOs name or mailing address...
Your appalling customer service is why I decided to move the URL to GoDaddy.com but these same errors are also preventing that option (maybe Network Solution's CEO will see this blog)...
Additionally, I've submitted the proper forms twice, yet you have yet to respond and you've left me very little alternative, other than to go public with this problem.
You've extended the deadline 3 times but no one responds to my email messages, sometimes for a week at a time.
And, in case someone there actually reads this message, understands it, and finally does the right thing, you have old contact information as well as the wrong email address (THAT'S the problem!).
My next step is to post our previous correspondence online (do your job and I'll take this blog down).
Your move...
J Frank Webster
www.TheHotDogHallOfFame.com
25 June 2013
Dear Network Solutions 5:
On Friday, someone named Brian called me on the 1-800- 438-3662 number.
Unfortunately, I wasn't here at the time...
I tried calling him back today (I've been sick) and the person who answered the phone said it's not possible to speak with him.
I give up!
This farce has gone on long enough; go ahead and do what you're going to do and once the URL is available again, I'll buy it through another company
And if the guy who sued us for $100 Million when he essentially stole our concept, name, URL, etc swoops on it, I'll start looking around for a lawyer so Network Solutions can tell it to the judge.
Then again, maybe that's what this is all about...
J Frank Webster
Unfortunately, I wasn't here at the time...
I tried calling him back today (I've been sick) and the person who answered the phone said it's not possible to speak with him.
I give up!
This farce has gone on long enough; go ahead and do what you're going to do and once the URL is available again, I'll buy it through another company
And if the guy who sued us for $100 Million when he essentially stole our concept, name, URL, etc swoops on it, I'll start looking around for a lawyer so Network Solutions can tell it to the judge.
Then again, maybe that's what this is all about...
J Frank Webster
28 June 2013
Mr. Tim Kelly
CEO / President
Network Solutions
13861Sunrise Valley Drive
Herndon , Virginia 20171
CEO / President
Network Solutions
13861
Dear Mr. Kelly.
I am trapped in a two month long bureaucratic nightmare with Network Solutions.
I've been unable to make anyone there understand the problem(s) – 30 emails, half a dozen phone calls - so I put together a small blog.
See it here: http://dearnetworksolutions.blogspot.com/
Incidentally, your employees were not forthcoming with the CEO's name, mailing address, etc and I had to research it online...
J Frank Webster
The Hot Dog Hall Of Fame
www.TheHotDogHallOfFame.com
Email: Mr.HotDog@Cox.Net
FAT FREAKING CHANCE DEPARTMENT!
Dear J Frank Webster,
I apologize for the delayed response. I have received your online ticket regarding your domain name that you wish to renew.
According to our records, the domain name THEHOTDOGHALLOFFAME.COM is in a Redemption Period status. This means that the domain name has been deleted from our database and is in the process of being returned to the market where it will be available for registration by anyone.
During the redemption period we can attempt to recover this domain name registration for you. There is a $299.00 charge for this service. If you would like us to do this for you, you may call our Customer Service Department at the phone numbers listed below.
Once the domain name registration has been recovered, it will be re-activated in your original account. Please allow 2-3 business days for this process to be competed.
I hope this information has been helpful. If you have any other questions about this issue, please contact our Support Center and refer to Service Request 1-681335594. A Specialist will be happy to further assist you and ensure that we completely resolve your issue as quickly as possible.
Thank you,
KEVIN050
Technical Support Specialist
Network Solutions
US/Canada: 1.866.391.4357
International: 1.570.708.8788
Network Solutions
US/Canada: 1.866.391.4357
International: 1.570.708.8788
(c) Copyright 2013 Network Solutions, LLC. All rights reserved.
UPDATE:
We moved the site to another URL with GoDaddy.com.
BTW, if you Google "Network Solutions sucks", you get back34,300 "hits" in 0.29 seconds.
Evidently I'm not the only one they've pissed off...
UPDATE:
We moved the site to another URL with GoDaddy.com.
BTW, if you Google "Network Solutions sucks", you get back